Privacy Policy

 

This Privacy Policy explains how K & B Ventures Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website www.lunaevora.com (the “Site”). We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

  • Company Name: K & B Ventures Ltd

  • Registered Office: 25 Ince Road, KT12 5BJ, England

  • Office Address: Unit 28, Ellough Industrial Estates, Benacre Road, Ellough, Beccles, NR34 7TD

  • Company Number: 15290650

  • Email: info@kbventuresltd.com

K & B Ventures Ltd is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following personal data about you:

  • Identity Data: name, title, date of birth.

  • Contact Data: email address, billing/shipping address, phone number.

  • Transaction Data: details of purchases and payments.

  • Technical Data: IP address, browser type, device information, cookies.

  • Usage Data: information about how you use our website, products, and services.

  • Marketing & Communication Data: your preferences for receiving marketing communications.

3. How We Use Your Information

We use your information in the following ways:

  • To process and deliver your orders.

  • To manage your account and provide customer support.

  • To send order confirmations, delivery updates, and customer service messages.

  • To personalise your shopping experience.

  • To improve our website, products, and services.

  • To comply with legal and regulatory obligations.

  • To send marketing communications if you have opted in (you can unsubscribe anytime).

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity: to fulfil your orders and provide our services.

  • Legitimate interests: to improve our services, prevent fraud, and promote our business.

  • Consent: when you sign up for newsletters or marketing.

  • Legal obligation: to comply with UK laws and regulations.

5. Sharing Your Information

We may share your personal data with:

  • Delivery and courier companies (e.g. Royal Mail) to deliver your order.

  • Payment processors (e.g. Shopify Payments, PayPal).

  • IT service providers, hosting companies, and analytics providers.

  • Professional advisers (legal, banking, accounting).

  • Regulators, law enforcement, or authorities where required by law.

We do not sell your personal information to third parties.

6. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

7. Data Retention

We will only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Generally:

  • Order records: up to 6 years (for tax/legal purposes).

  • Marketing data: until you opt out or withdraw consent.

8. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data.

  • The right to correct inaccurate or incomplete data.

  • The right to request deletion of your data (“right to be forgotten”).

  • The right to restrict or object to processing.

  • The right to data portability.

  • The right to withdraw consent at any time.

  • The right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@kbventuresltd.com.

9. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. You can manage or disable cookies in your browser settings. See our [Cookie Policy] for more details.

10. Security

We take appropriate technical and organisational measures to secure your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please check back regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

K & B Ventures Ltd
Registered Office: 25 Ince Road, KT12 5BJ
Office Address: Unit 28, Ellough Industrial Estates, Benacre Road, Ellough, Beccles, NR34 7TD
Company Number: 15290650
Email: info@kbventuresltd.com